Hosted PBX phone call appearanceThe convenience and functionality of a business phone system no longer requires a hefty investment or the burden of on-site maintenance.

With Hosted Business Phone Systems from Socket, you can:

  • Stop worrying about maintaining a physical phone system.
  • Enjoy a rich menu of features like find me/follow me, unified messaging and push/pull—no matter how large or small your business is.
  • Easily grow or reduce your phone resources as needed without maintenance agreements or expensive on-site work.
  • Create calling queues, auto-attendants or phone trees to efficiently route calls.
  • Improve business continuity and ensure your phone lines will remain in operation at all times.
  • Track and monitor your call volume, usage and other valuable data.

Get A Quote

Socket's Hosted Business Phone Systems can function over a variety of connections, including T1, Ethernet or even DSL in some instances.

For more information about hosted phone systems, view the Features, Why Hosted, or FAQ tabs on this page. Or, click one of the links below to compare hosted systems to traditional phone systems and hear how upgrading to a hosted business phone system impacted one of our customers. 
 
How do hosted systems compare to traditional phone systems?
 
How Cornerstone Insurance implemented hosted systems to improve its business continuity efforts.
 
Take the hassle and worries of buying and maintaining a phone system off your shoulders.
 
To learn more, give us a call at 1-800-762-5383 or request a quote online .

 

Hosted Business Phone Systems are packed with valuable features. Find out what VoIP features might be helpful to your business.

Auto Attendant -A customizable, automated receptionist that allows callers to dial by extension or dial by name.
Call Forwarding -Forward calls to your cell phone when you're out of the office.
Call Transferring -Allows a user to transfer call to another phone.
Call Appearance -See who is on the phone and route incoming calls accordingly.
Call Center -Allows the user to be an agent in standard and basic call centers.
Call Paging -Use phone systems like an intercom between office phone systems with push to talk features.
Call Twinning -Receive calls to your desk and your mobile phone each time your phone rings.
Voicemail to Email -When a user receives a voice mail, an email with the voice mail attachment is also sent to the user.
Web Dialer -Dial contacts by right clicking their name on your computer.
Do Not Disturb -Allows a user to restrict all incoming phone calls.
Call Parking -Allows a user to suspend a call for an extended period of time and then retrieve that call from any extension.
Call Pickup -Users assigned to a call pickup group can answer calls from any phone in that group.
Entry and Alerter Devices -Assistance and remote entry devices allow you to communicate with visitors at the door. Visual and audio alerters allow users to be notified of calls in a queue.
Music On Hold -Allows a user to configure Music On Hold media.
Night Service -Change an automatic greeting outside of office hours, and make remote adjustments.

Your business may do just fine with your current phone system, but how would upgrading to the newest VoIP technology help? See how hosted business phones stack up against premise-based systems with this helpful chart. 

Attribute

Hosted PBX

Premise Solutions
Scalability -Essentially Unlimited -Typically, 1-10K Users
-Limited number of IP Phones
Multi-site Networking
-Uniform Dialing  Plans
-Full Feature Set
-Centralized Management
- Hard-to-manage Dial Plans
-Limited Network Features
-Service Islands
Total Cost of 
Ownership
-Lower Cost with  
 Outsourcing
 -Higher Costs Overall: Staff & Support, Access (PRI vs. T1) 
-Limited CPE Choices
Reliability, 
Resiliency, and 
Survival
-Carrier-grade Platforms 
   (typically well over 5 9’s)
-Cost borne by Service 
 Provider
-Robust IP networking, 
  including geographic 
  redundancy
-Typically, 5 9’s only by
 complex, expensive methods
-Cost borne by Enterprise
-Software reliability and
churn remain an issue
Technology Risk
-Borne by Service Provider
-Borne by Enterprise
Operations and 
Management
-Centralized System 
   Management
-Located at CO and/or Data Center
-Supports Multi-Location 
and Multi-Tenant Usage
-Separate Management Systems
-Located at Customer Site
-Typically Supports Single Site, 
-Non-networked

What is hosted phone service?
-Hosted phone service is a VoIP phone service with a variety of technical features to increase business efficiency, reduce the volume of hardware in an office setting, and add obsolescence protection for equipment or software needs.
 
What size business should use these services?
-Businesses of all sizes can use hosted phone systems. The phone service can serve as little as one connection and up to an unlimited number of phones. 

Can we use our existing phones with a Hosted phone system?
-You will lease new phones through Socket. This takes the burden off of you to replace phones in order to stay up-to-date on the latest technology. Updates and phone replacements are handled by Socket.

Is the new equipment expensive?
-All necessary equipment is covered under monthly licenses. This includes replacing failed hardware or updating obsolete equipment.

How hard is it to use the new phone system?
-The Hosted phone system has a variety of intuitive features that can be tailored to your business. You will receive training for a seamless transition to your new, easy-to-use system. We also have friendly techs on standby ready to answer questions at your office and over the phone.

How long does it take to install?
-The average install window for Hosted phone service is 30-60 days. This timeframe allows us to collect information, provide you with the features that would be best for your business, install the services and provide the training on how to use the system and its full spectrum of features.

What kind of packages are there for Hosted Business Phone Systems?
-There are no pre-set packages for hosted phones. Each Hosted Business Phone account is custom-tailored to meet the needs of the business using it, so you get exactly what you need.

What if the equipment fails?
-If your equipment ever fails or becomes outdated, Socket will replace it free of charge. With Hosted PBX you are paying for the entirety of your phone service, and there are no additional fees associated with equipment.

How much more will this cost me?
-Hosted PBX typically costs about the same as traditional phone service. Call paths are cheaper than physical phone lines, so you pay less in phone service fees and can typically reduce your line count. The best way to find out is to Get A Quote.